PIN Survey

We just received the Delaware County Parents Involved Network (PIN) Family Satisfaction Team survey that typically comes after an Interagency Service Planning Team (ISPT) meeting. I usually forget the reason for the survey but it does come after every ISPT meeting.

  1. I was told about the purpose of the ISPT meeting. Strongly agree
  2. I understood the purpose of the ISPT meeting. Strongly agree
  3. I knew who to contact if I had any questions about the meeting. Strongly agree
  4. I was provided with choices of time and location of the meeting to make it convenient for me to attend. Agree
  5. I was informed about which agencies were supposed to be represented at the meeting and why they were there. Agree
  6. I was informed that I could bring an advocate, family member, friend, or support person to the meeting with me. Strongly agree
  7. I felt I could speak up at the meeting to ask questions, add facts, or make things clear about my child or family. Strongly agree
  8. I felt I played a meaningful part in the meeting. Strongly agree
  9. My child’s strengths were discussed during the team meeting. Strongly agree
  10. Our family’s strengths were discussed during the team meeting. Strongly agree
  11. I was treated in a respectful manner. Strongly agree
  12. I understood what was said about my child and family. Strongly agree
  13. The team asked if there was anything that I wanted to share with them about my family’s culture and beliefs when planning for my child and family. Strongly agree
  14. The services recommended for my child were based on what my child needs. Strongly agree
  15. I was informed that if I am unhappy with the provider agency working with my family I can request a different provider. Disagree
  16. The agencies involved were working together with the common goal of helping my child and family. Those in attendence did
  17. I have a clear understanding of the services that were recommended for my child. Strongly agree
  18. I am aware that services are not authorized at this meeting. However, I know who will contact me to inform me whether services are not authorized. Strongly agree
  19. I am aware that if the prescribed services are not authorized there is a policy in place that will advise me of my options to challenge or disagree with the decision. Strongly agree
  • Did you feel uncomfortable at any time during the meeting? No
  • Was there information that was not included and should have been included at the time of the meeting? No
  • In your opinion, what would have made this a smoother or more helpful process? If Magellan had been there.
  • Is there anything else you would like to say about the ISPT meeting? Yes. I think it should be mandatory that the organization making decisions/authorinzing services for my child, should be there. This shows they have a lack of concern for my child and are irresponsible in making decisions about my child.
  • Was this your initial ISPT meeting? No
  • Did you receive “A Guide to ISPT Meetings”? Yes, a long time ago.
  • Date of ISPT Meeting: 3/8/5
  • How soon after the meeting did you receive the survey. 3 weeks
  • Name of agencies providing services: Network for Behavior Change and Magellan

PIN is on the web at www.pinofpa.org. They can be reached at 610-713-9401.